Sizing and fit
What sizes do you carry?
US women's 6 to 10. Most styles are whole sizes; a few carry an 8.5 or a 9.5 in place of a whole size. Not every style is made in every size, and a product page lists only the sizes that style actually comes in.
My size is not on the page. Is it sold out?
No. If a size is not listed, that style is not made in it. We do not hide sizes behind a sold-out label.
I take a half size. What should I order?
Check the product page first, because a few styles do carry 8.5 or 9.5. If your half size is not there, take the whole size above it.
Do you have a centimetre size chart?
No. Our supplier does not give us a verified foot-length chart for every style, and we would rather say so than print a number we cannot stand behind. If the pair does not fit, the return is free for 30 days.
I have a wide foot. Which pairs work?
Anything with buckles, hook-and-loop straps or an elastic band, because you can reset the fit during the day. Our Arch Support Sandals collection is where most of those sit.
Which pairs actually have arch support?
Cork footbeds and the styles described as orthotic are contoured under the arch. Flat EVA slides are cushioned but not contoured. Each product page says which it is.
Shipping
How long will my order take?
11 to 17 business days in total: 3 to 5 business days to prepare it and 8 to 12 in transit.
Why that long?
Because orders ship from our supplier's warehouse in China, not from inside the United States. We would rather tell you that up front than surprise you with it in a tracking email.
What does shipping cost?
$7.95 flat, and free once your order reaches $60 after any discount. An order of exactly $60.00 ships free.
Where do you ship?
The 48 contiguous states and the District of Columbia. Not Alaska, Hawaii, Puerto Rico, other US territories or APO/FPO/DPO addresses.
Do you deliver to a P.O. Box?
Yes. Those orders go by USPS, because FedEx does not deliver to a P.O. Box.
Will I be charged customs or duties on delivery?
No. Import duties are already included in the price you pay.
Returns
How long do I have?
30 days from the day the parcel is delivered.
Who pays for the return?
We do. Email us and we send a prepaid label. There is no restocking fee.
Do I get the original $7.95 back?
Not if you simply changed your mind. If the pair was faulty or we sent the wrong thing, you get everything back.
What condition do the sandals need to be in?
Unworn, not worn outdoors, in the original shoe box with any accessories. Try them on indoors the way you would in a shop.
When do I see the money?
We issue the refund 5 to 7 business days after the returns warehouse receives the parcel. Your bank then takes a further 3 to 10 business days to post it.
Can I cancel an order?
Within 24 hours of placing it, yes, for a full refund. After that it is handled as a return.
Payment and account
How do I pay?
Card payments are processed by Stripe. The payment methods available to you are shown at checkout.
Is sales tax added?
Any sales tax that applies is calculated at checkout and shown to you before you pay.
Do I need an account?
No. You can check out as a guest.
Contact
How do I reach a person?
Email support@theelfworkshopz.com or call +1 424-828-2323, Monday to Friday. We reply to email within 24 hours.
Do you have a shop I can visit?
No. The Montana address on our Contact page is our registered business address only. It holds no stock and cannot accept visitors or parcels.