Shipping policy

We ship to the 48 contiguous states and the District of Columbia.

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, any other United States territory, or to APO, FPO and DPO military addresses. If you enter one of these addresses at checkout, no shipping rate will appear and the order cannot be completed. We do not ship outside the United States at all.

7. P.O. Boxes

We do accept P.O. Box addresses. FedEx does not deliver to a P.O. Box, so any order going to one is sent by USPS.

8. Tracking

You get a confirmation email as soon as the order is placed, and a second email with a tracking number once the parcel is handed to the carrier. Tracking can take 2 to 3 business days to start updating after that email arrives. If it has not updated after 5 business days, email us.

9. Duties, taxes and address problems

Import duties on the shipment are already included in the price you pay. You will not be asked for a customs payment when the parcel arrives. Any sales tax that applies is calculated at checkout and shown to you before you pay.

Please check your address before you order. If a parcel is returned to us because the address was wrong or incomplete, we will refund the merchandise or reship it once you confirm the correct address; the original $7.95 shipping charge is not refunded in that case.

10. Lost, delayed and damaged parcels

If tracking shows delivered but nothing has arrived, check with your household and neighbours first, then email us within 7 days of the delivery scan. If a parcel arrives damaged, send photos of the box and the sandals before you throw the packaging away.