Payment Methods

How you pay

Card payments on this site are processed by Stripe. The payment methods available to you are shown on the checkout page; that list is the authoritative one, because it depends on your card issuer and your browser. We do not display card or wallet logos anywhere else on this site, so that nothing implies a payment method we cannot actually accept.

What we can and cannot see

Your card details go directly to Stripe over an encrypted connection. We never see or store your full card number, expiry date or security code. We see the order, the amount, and the last four digits for reconciliation.

When you are charged

Payment is taken when you place the order, not when it ships. If we cancel an order before dispatch, the charge is refunded in full.

What appears on your statement

The descriptor on your statement may show our brand name or our legal entity name, CANTO FULFILLMENT LLC. If you see a charge you do not recognise, email us before disputing it and we will find the order.

Currency, duties and tax

All prices and charges are in United States dollars. Import duties on the shipment are included in the price, so there is nothing to pay on delivery. Any sales tax that applies is calculated at checkout and shown before you pay.

Failed payments

If a payment is declined, no order is created. Common causes are a billing address that does not match the card, an expired card, or a bank fraud check. Your bank can tell you which; we cannot see the reason.

Refunds

Refunds go back to the card or wallet you paid with. We cannot refund to a different card. We issue the refund 5 to 7 business days after the returns warehouse receives your parcel, and your bank then takes a further 3 to 10 business days to post it. The full detail is in our Returns & Refunds policy.