Refund policy

The short version

  • You have 30 days from the day the parcel is delivered.
  • We pay the return shipping. We email you a prepaid label.
  • No restocking fee.
  • The original $7.95 shipping charge is not refunded when you simply change your mind. If the item was faulty or we sent the wrong thing, you get everything back.
  • Email support@theelfworkshopz.com first. Do not send anything back before we reply.

1. How to start a return

  1. Email support@theelfworkshopz.com within 30 days of delivery. Put your order number in the subject line.
  2. Tell us which item you are returning and whether you want a refund or a different size or color.
  3. If the item is faulty or is not what you ordered, attach photos. That usually saves you sending anything back at all.
  4. We reply within 24 hours with a prepaid return label.
  5. Fold the item back into its original packaging, attach the label and drop the parcel off.

Parcels sent back without contacting us first can go missing in our partner's returns area and we cannot promise to find them.

2. What condition the item needs to be in

For a change-of-mind return, the blanket, pillow, insert or cover must be:

  • Unused and unwashed.
  • Free of pet hair, smoke, perfume and other odors or stains.
  • In its original packaging, with any tags and every piece that came in the set.

An item that has been used, washed or slept with cannot be resold, so we cannot accept it as a change-of-mind return. Unfold it and look at it the way you would in a store.

None of this applies to a faulty item or one we sent in error. In that case send photos and we sort it out, used or not.

3. Exchanges

You can exchange for a different size or color of the same item, subject to what is in stock. Tell us what you want when you email us. If the replacement is out of stock we refund you instead.

4. Canceling an order

You can cancel within 24 hours of placing the order, for a full refund including shipping. After 24 hours the order is usually already with the warehouse and has to be handled as a return once it arrives.

5. Where returns go

Returns go to our United States returns address:

theelfworkshopz Returns
40 Hilton St
Easton, PA 18042
United States

Use the prepaid label we send you. This address does not accept walk-in drop-offs.

6. When your refund arrives

Stage Time
Parcel travels back to the returns warehouse Depends on the carrier
We inspect and issue the refund 5-7 business days after the warehouse receives it
Your bank or card issuer posts it to your account A further 3-10 business days

Refunds go back to the card or wallet you paid with. We cannot refund to a different card.

7. Faulty or incorrect items

Email us photos within 30 days of delivery showing the fault or the item you received. We will refund in full, including the original $7.95 shipping, or send a replacement, whichever you prefer. You are not asked to pay anything.

8. What we cannot take back

  • Items that have been used, washed, or show pet hair, stains or odors.
  • Returns sent more than 30 days after delivery.
  • Change-of-mind returns without the original packaging.

If you are not sure whether your item qualifies, email us and ask. We would rather look at a photo than turn a parcel away at the warehouse.

Contact

Email support@theelfworkshopz.com or call +1 424-828-2323, Monday to Friday. We reply to email within 24 hours.

theelfworkshopz is a trading name of CANTO FULFILLMENT LLC, 1001 S Main St Ste 600, Kalispell, MT 59901, United States. Registered address only, not a returns address.